NIS2 – Cybersecurity in the Digital Service Provider Industry – Beginner

The course is available in the following languages:

VAT included

COURSE DESCRIPTION

Digital service providers operate the cloud platforms, SaaS applications, managed services, and online platforms that organizations depend on every day. They store and process data for multiple customers simultaneously, expose web applications, APIs, and developer portals to the internet, and are responsible for maintaining high service availability through contractual SLAs. As a result, a single compromised password, leaked API key, or infected device can lead to service outages, multi-tenant data breaches, financial losses, regulatory penalties, and significant reputational damage.

This introductory course builds cybersecurity awareness for all employees of digital service providers, from sales, administrative, and finance teams to customer support, developers, operations teams, and leadership. No technical background is required. Through real-world SaaS, cloud, and managed service scenarios, participants will learn how cyberattacks begin, how everyday security practices reduce risk, and why NIS2, GDPR, and customer requirements such as SOC 2 make cybersecurity everyone's responsibility.

The course was developed by the CISO Edu team, the cybersecurity training platform of Advanced Vision IT. The company has 15 years of industry experience, is certified to ISO 27001, ISO 9001 and ISO 20000-1 standards, and is an AWS Cloud Certified Partner with certifications from leading cybersecurity vendors, including Sophos, Acronis, and other industry-leading technology providers. The content has been created by specialists who work daily with NIS2 compliance, industrial control systems (ICS), and critical infrastructure environments.

What participants will learn

✓What cybersecurity means for a digital service provider and why organizations that host and process customer data are attractive targets for cybercriminals.
✓How to identify phishing, smishing, vishing, and social engineering attacks, including fake cloud notifications and compromised business communications.
✓How malware enters organizations and how to follow secure practices when handling files, software packages, and third-party resources.
✓How to use strong passwords, password managers, and multi-factor authentication while protecting credentials, API keys, and privileged accounts.
✓How to secure laptops, mobile devices, and work environments whether working from the office, remotely, or through public networks.
✓How a single cyber incident can affect both the service provider and its clients through financial, legal and reputational consequences.
✓The key responsibilities of leadership and the fundamental compliance obligations related to NIS2, GDPR, and customer security requirements.

Ideal for

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Sales, administrative and finance staff at cloud, SaaS and managed service companies.

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Customer support, service desk, and technical support professionals.

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Developers, DevOps engineers and operations teams who build and maintain digital services.

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Managers, team leaders, and executives who need a clear understanding of cyber risk.

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New employees, contractors and partners starting work in the digital services sector.

Course modules

1Cybersecurity Fundamentals for Digital Service Providers View details ▾

Threats, vulnerabilities, risks, attacker motivations, and why digital service providers are high-value targets.

2Phishing and Social Engineering for Digital Service Providers View details ▾

Recognizing phishing, smishing, vishing, business email compromise attacks, and properly reporting suspicious communications.

3Malware and Safe Digital Usage View details ▾

Types of malware, attack vectors, secure downloading practices, risks of unauthorized software, and the importance of updates.

4Passwords and Authentication View details ▾

Strong passwords, identity management, password managers, multi-factor authentication, and protecting API keys and credentials.

5Device and Workspace Security View details ▾

Device protection, physical security, the clean desk principle, secure remote work, and staying safe on public networks.

6Executive Cyber Awareness View details▾

Cyber risk as a business risk, leadership accountability, financial and reputational impact, and cybersecurity compliance fundamentals.

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Next step: From awareness to action

The advanced-level course in this series builds on foundational awareness and focuses on incident response, customer data protection, cloud and SaaS security, vendor risk management, supply chain security, and maintaining service availability in line with contractual SLA requirements.

Next Level

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NIS2 – Cybersecurity in the Digital Service Provider Industry – Beginner